We at The Dream Masters consider customer service our utmost priority. If you can not find the information that you are looking for on our site, or have any thoughts or questions that you would like to share with us, please contact us and we will respond to you as soon as we can. Our team of art professionals welcomes the opportunity to answer your questions or assist you with your purchase.
For easy online shopping, please visit the Artist Galleries, when you click on the thumbnail images, a window will open with a larger image, information about the artwork and purchasing information as well as the "Add to Cart" buttons. If you have any questions about a piece, there is a link to Customer Service at the bottom of each viewing window.
Please feel free to email Customer Service regarding pricing for specific items and originals. Items may sell or prices may adjust from the last time the website was updated. All prices are subject to change and quotes given are good for 30 days from the quote date.
Thank you very much.
Three Easy Ways to Purchase Art:
| Call us Direct: |
Mail Orders: |
Online Orders: |
310.612.6555
Hours:
6 Days a week
10:00am - 5:00pm
(Pacific Time)
Sunday - Closed
For faster service, please have the following information ready:
- Name of Artist
- Title and Description of Piece(s)
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If you would like to mail your
order or if you are participating in our Layaway Program,
you must call or E-mail Customer Service
for the Order Form or Layaway Agreement.
We only accept bank certified checks and money orders in
U.S. funds through the mail. We do not accept personal checks
at this time with the exception of established customers.
Do not send cash.
Our mailing address:
The Dream Masters
P.O. Box 641894
Los Angeles, CA 90064
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We accept secure
Visa, MasterCard, American Express and Discover credit cards
payments through Pay Pal only.
Pay Pal can process payments from anywhere in the U.S. and
over 30 different countries.
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Shipping Information...We Ship Worldwide:
Shipping insurance is included in our shipping quotes. All of our shipments are insured. To get a quote on the cost of shipping, please contact our Customer Service. Duties and/or taxes by foreign governments for shipments outside the United States, if any, are the responsibility of the client. Shipping costs are not refundable. Estimated delivery dates are purely artist estimates and are not guaranteed. Crating and shipping of art takes a minimum of 2 weeks. If you need it faster, we will try to accommodate your deadline. Most artists selling "Editions" request a delay of shipping until replacement arrives in gallery. This can sometimes take 60 to 120 days or longer. Tracking numbers are available upon request. If you have any questions regarding your shipment please contact our Customer Service.
Sales Tax:
Residents of California, please add applicable sales tax. Customer Service will be happy to assist you.
Credit Card Orders:
We accept secure Visa, MasterCard, American Express and Discover credit cards payments through Pay Pal only. They are owned by eBay and we believe they are the best online payment service available. Pay Pal can process payments from anywhere in the U.S. and over 30 different countries.
Check Orders:
The Dream Masters will process your check and reserves the right to hold orders pending bank or check clearance. We accept personal checks, cashiers checks and money orders in U.S. funds only. Please make checks payable to The Dream Masters.
Cash Orders:
Please contact Customer Service for details on handling cash payments. Do not send cash through the mail.
Bank Wire Transfer Orders:
Wire Transfers from your bank to our bank are accepted. We reserve the right to hold orders pending completion of transfer.
Sorry, no CODs. All orders must be paid in full prior to shipping.
Receiving Your Order:
When you receive your order, please follow these guidelines:
Upon receipt of your artwork, please remove your art SLOWLY and CAREFULLY. Inspect it carefully as to contents and condition. All claims for damaged or missing items MUST be reported to The Dream Masters within two (2) business days of receipt of art. In the event your package arrives damaged, it is the responsibility of the client to immediately contact the carrier to inspect the package to assure full refund/replacement. All packaging MUST be retained until the problem has been resolved.
Carefully unpack and inspect all items. Please DO NOT damage the packaging. DO NOT THROW AWAY ANY OF THE PACKAGING MATERIALS UNTIL YOU ARE COMPLETELY SATISFIED WITH THE ARTWORK.
Please do not pull foam or tape. This material can be tenacious. Open with scissors or knife very carefully.
Keep your Paperwork with your important records.
Certificate of Value and Authenticity:
Our prices are normally suggested by the artist. Your satisfaction is of the utmost importance. The quality of each work of art is guaranteed and comes with a fully documented Certificate of Value and Authenticity.
Return Policy:
Due to the unique nature of art and artist's guidelines, art may be returned only if defective and for exchange unless otherwise stated on the purchase agreement.
To return items, simply ship the item prepaid in brand-new condition with packaging and Return Merchandise Authorization (“RMA”) Number within seven (7) days of receipt. You will be reimbursed the purchase price in the same form as your initial payment with the exception of cash. For cash purchases, we will reimburse you by check. In addition, Return Authorizations are necessary for items over $200 in value and may be received from our Customer Service Department. If the item does not meet our return policy and is accepted for return, a 15-25%, or greater, restocking fee will be charged.
For more information on our return policy and to receive an RMA number, please contact our Customer Service Department 10am to 5pm Mon-Fri.
Privacy Policy:
At The Dream Masters, we strongly believe in keeping your personal information private. Any information you provide will only be used to enhance your experience here at thedreammasters.org. Your e-mail address will never be sold or shared with any other company.
When your register on our website, you will be asked for your name and address information. We ask this information because we need it to determine freight prices accurately and sometimes we email or mail things, such as invitations to private showings. If you would prefer not to be on our mailing lists please let us know.
Customer Service:
At The Dream Masters, we are committed to nothing short of excellence
regarding the support we provide to all our clients before, during,
and after your sale. You can contact us in many ways: Online customerservice@thedreammasters.org,
by phone (310) 612-6555. No matter which method you choose, you
will find our Art Consultants to be considerate, knowledgeable
and helpful. Remember, we are not satisfied until you are. Carefully
read the information on this page regarding the proper handling
of your new art. Following these guidelines will make your experience
with Customer Service easier and more pleasant and will help expedite
transactions.
Additional Definitions of Terms:
ORIGINALS:
Most of the original artworks shown on this site are still available for purchase. There are many other artworks available which are not shown here. Our Artists do not make Limited Editions of every work. Many pieces are one of a kind originals that will never be reproduced in any format.
GICLEE:
Giclee is a state of the art technology in making prints. Because no screens are used, the prints have a higher apparent resolution than lithographs. The dynamic color range is like serigraphy. If you put a giclee print on canvas next to the original painting, it is almost impossible to tell them apart. Colors and the fine detail lines are essential elements of all our Artist's paintings. That is why we have selected giclee process to be able to present the closest to the original quality reproductions. Each print is a result of personal collaboration with the printer. Several of our Artists' paintings are available as Limited Editions of giclee on canvas. All limited editions are signed and numbered individually by the Artist.
LIMITED EDITION PRINTS:
We offer several choices based on the Artists’ personal preferences. Some limited edition prints are printed on acid-free McCoy Royal Silk paper with archival inks. Others are available on photo rag paper. Limited Edition prints are signed and numbered by the Artist. The number of prints available varies with each Artist. These are different than Prints in that Prints can be produced in unlimited quantities (one such example is posters).
ORIGINAL ARTIST ENHANCED:
Artist Enhanced is a giclee printed on canvas through the process explained above, enhanced by the Artist’s personal touches. This process of hand embellishing makes the artwork one of a kind, and different from other works created in the same manner. After the work has been completed, the Artist signs and numbers each canvas individually. The results are museum quality prints that are hard to tell from the originals. Accompanying each Artist Enhanced work; there is a certificate of authenticity signed by the Artist, issued to the name of the purchaser. A limited number of paintings are available as Limited Edition Original Artist Enhanced giclee on canvas.
